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• Broking Success
• Comment
• Competition
• Feature
• Focus
• Interview
• Legal Update
• Management Clinic
• Market Watch
• News Analysis
• On the Move
• Overheard
• Viewpoint

Broking Success

• Daulby Read - Turning back the years
  Steve Daulby has returned to a broker that he first worked for in 1976 and couldn't be happier. Daulby met with Andrew Tjaardstra to tell the market about his firm and how he wants it to thrive in the local vicinity and beyond

Comment

• Giants can benefit from pause

Competition

• Win a hamper

Feature

• Lloyd's brokers
  Acquisition fever on Lime Street
  Marcus Alcock argues that the Lloyd's broking sector may just be about to follow the rest of the market in being hunted down for acquisition
• Director's Q&A
  Basil Gillett - At your service
  PB interviews Basil Gillett, company secretary of Centre Island Hotels, about his group's insurance requirements

Focus

• Management skills - Back to school
  The industry skills shortage is well documented. Liz Booth looks at how broker managers might gain a degree in management to keep themselves ahead of the pack
• Managing to learn
  Peter Knowles gives the Chartered Insurance Institute's take on how managers of small brokers can improve their soft skills

Interview

• Deakin and Kitson - Playing the efficiency game
  Andrew Tjaardstra meets two key players for Norwich Union in the broker market. John Kitson and Janice Deakin have been at the epicentre of the changes in broking over the last three years and, despite more responsibility across the group, they are determined to remain as close to brokers as possible

Legal Update

• Claims handling - Jail awaits for poor claims handling
  James MacNish and David Gilinsky run their eyes over the major innovations of the new Unfair Trading Regulations, which have consumer protection at the heart of a greatly expanded regulatory remit

Management Clinic

• Absence notes - Determining justifiable absence
  I have heard of a doctor's note, but never a dentist's note. Can you explain to me what types of sick notes are valid?
• Amending the complaints process
  I have updated my complaints procedure as a result of November's compliance rule changes, though I have now heard that they are changing again. Is this correct and what is different?

Market Watch

• Event insurance - The show must go on
  Customers organising small and medium-sized events still lack knowledge when it comes to event insurance. The industry must put the message across to make clear what cover is available, writes Jane Bernstein

News Analysis

• Online SME trade grows apace
  Opinions as to whether the internet is a blessing or a curse for commercial brokers have been manifold but, until recently, the arguments were largely academic, writes Marcus Alcock
• Economic outlook - SMEs ignored despite downturn
  Brokers' voices are not being heard by the government, writes Marcus Alcock
• Fraud detection ramps up a gear
  The insurance industry's ongoing fight against the fraudsters received a fillip last month with a number of major scalps, reports Andrew Tjaardstra
• PI road accidents down
• Alec Finch London MBO
• Flooding - ABI calls for flood budget rethink
  The Association of British Insurers has hit out at government flood spending plans following the release of the Pitt review, writes Andrew Tjaardstra
• Oval hints at IPO ambition in 2009
  Phillip Hodson has revealed that Oval could press ahead with up to eight acquisitions this year, writes Andrew Tjaardstra

On the Move

• Appointment at United Insurance Brokers
• Appointment at Aon Risk Services
• Appointment at Lucas Fettes & Partners
• Appointment at Towergate
• Appointment at Fortis
• Appointment at Allianz Commercial
• Appointment at Deacon
• Appointment at Ropner Insurance Services
• Appointment at FirstAssist Legal Protection
• Appointment at Cardif Pinnacle
• Appointment at Davies Lavery
• Appointment at MVRA
• Appointment at McLarens Young International
• Appointment at The Insurance Partnership
• Appointment at Ecclesiastical

Overheard

• Gossip from the industry - See you at the nineteenth

Viewpoint

• The truth about disclosure